Shipping policy

Currently, we exclusively use USPS for shipping, as it is the only provider available in our immediate area.

Please allow us 1-3 business days to package and ship your fossils. For most items, we use ground shipping (3-5 business days) to keep costs low. Items valued at $500 or more will be shipped via priority mail (2-3 business days). Please note that printed items (Fossil Merch) may take longer due to the printing process.

Unfortunately, delivery delays or lost packages can happen, and this is completely beyond our control. Tracking information is provided for every shipment, and while we try to monitor packages, it’s difficult for us to track each one daily.

If your package hasn’t arrived by the expected delivery date, please allow an additional three business days before reaching out to us via email. If the package still hasn’t arrived and it’s been three weeks past the anticipated delivery date, we will issue a full refund.

Please note, we cannot offer compensation for packages that arrive later than the shipping provider's estimated delivery date, as we have no control over their timelines.

We take great care to ensure fossils are packaged securely to prevent damage during transit. However, mishaps with delivery services can happen—like the time a forklift drove a fork through a package containing a fossil turtle.

If a fossil arrives damaged, we handle each case individually and will work closely with the buyer to make things right, which may include a full refund, covering shipping and payment processing fees, as well as return shipping. For printed items (Fossil Merch), damaged products will be replaced. Since we don't handle the printing ourselves, this process may take a bit longer.

If your item arrives damaged, please contact us via email on the day of delivery.

Scammers beware: we’ve been doing this for a long time and are well aware of how and where fossils can and cannot break. We document our packing process with photos and sometimes videos, and we won’t hesitate to pursue civil and criminal action against anyone attempting to intentionally damage a fossil for a refund. We take this very seriously.

Currently, we do not offer international shipping due to various challenges. However, if you’re an international buyer interested in one of our products, you have two options.

You can arrange for us to ship the item to a friend or associate in the United States who can then forward it to you. Once the package has arrived safely to the US shipping address, the transaction is considered complete.

Alternatively, you can contact us via email to inquire if we can make an exception and ship to your country. While we have shipped internationally in the past, we have encountered numerous issues in some countries.